Ok, I actually think I only crashed a couple user accounts on the part of the LibraryH3lp system that our school is using, but it's still an impressive accomplishment, n'est-ce pas?
Luckily, Pam and Eric, LibraryH3lp developers extraordinaire, had fixed the damage I'd done within a day and fixed the underlying issue that caused the crash over the weekend. So if you are a librarian who's thinking about switching VR services, I recommend LibraryH3lp even more!!
Otherwise, there is not a whole lot else to report. Testing so far has gone well, but we (that would be my fellow reference librarians/virtual reference enthusiasts) haven't taken it to another level yet. I am trying to read through documentation because we are hoping to present the service to our reference head and library director in early June, and I want to have done as much background research as possible by then. I should also mention that we are going to present a couple other service ideas, headed up by my colleagues. We are excited, but still unsure if we have enough staff to make it work. Keep your fingers crossed!
If we have any more exciting test situations, I'll let you know! (This means you, A.L.; that is, after you return from all your traveling and if you have time with your exhausting job.)