...went fairly well.
On the downside, our chat "demonstration" didn't go so well--partly because LibraryH3lp was having an emergency fix-it day, but also because I don't think we practiced quite enough. And I think I should have left off the gateways and just shown the service with the widget. We were also presenting information about doing coursepages, and got more bogged down than we expected explaining the purpose and mechanics of these.
On the upside, it seems like there is agreement that we need these services. I think implementation will be slow--our director indicated an interest in starting by fall, but also wanted us to start by using the state-wide service. This will really slow things down, because we'd all have to get state training and sign up for question-answering time, which will take more time away from learning the LibraryH3lp system.
But it's a start.
I don't know exactly what my next LibraryH3lp steps will be. I think I'll need to create some more accounts and set up some practice chats--first just keep it librarian to librarian to get people used to chatting at all, then introduce some "patron" chats. I've also realized that I very much need a GoogleTalk gateway, since our students' e-mail accounts have recently been converted to Google Apps.
I've been remiss in posting lately, but will make up for it by adding 2 posts tonight--I have one that's been in draft format for awhile and just needs to be finished and posted!
Supported Vulnerability and Help-Seeking
1 day ago